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Fast and Reliable delivery
Our products are shipped with PostNL or DHL.
- Within the Netherlands: Your order will be delivered within 1-3 working days after receipt of payment, unless agreed otherwise.
- Outside the Netherlands: We will ship your order within 1-3 working days. The exact delivery time depends on the delivery service in your country.
LILOUV does its best to deliver your order on time but cannot be held responsible for delays due to external factors.
If the delivery time is not feasible, we will let you know as soon as possible.
Ordering from Abroad
Our website may not always work well for customers outside the Netherlands. That's why we are happy to help you with your order!
Can't order through our website? Please contact us at emma.roetgering@lilouv.com and send us the following information:
- The products you want to order
- Your name and surname
- Your full address (including zip code and city)
- Your e-mail address and phone number
We will then create an order for you and send the invoice by email. Please note that shipping costs vary from country to country. We will discuss these costs with you before sending the order.
Any questions? Let us know! 😊
Frequently asked questions
Why choose LILOUV?
Our prices reflect the way we work. Each item is made on a small scale in Portugal, from high-quality materials and with an eye for craftsmanship. We deliberately produce in limited editions, not large and fleeting collections. So you are not paying for mass production, but for quality that you will wear for years. An item from LILOUV is an investment in your wardrobe, not just something for a short time.
How do I return an item?
Place the unworn and undamaged items back in the packaging and then return the items yourself to the following address:
Return address
LILOUV
Breddendijk 2
7475 PP Markelo
The Netherlands
Return costs
The return costs are at your own expense.
What is the delivery time?
We do our best to ship within 1-3 business days. Sometimes it may take a little longer, but we always try to inform our customers about this.
What are the items made of?
We consciously choose the most beautiful materials, selected for quality and wearing comfort. For each item, you can read exactly what fabric it is made from in the description. Our pieces are produced in Portugal, on a small scale and with attention to detail. This ensures that every item feels good and lasts a long time.